CCOEC held a meeting on Quality Management System (QMS) Review on October, 28th. Presided over by General Manager Ma Zhiwu, the meeting was attended by Management Representatives including Vice General Manager Xie Lutao, Vice General Manager Feng Zechun, department managers, QMS personnel and internal auditors as well.
Vice General Manager Xie Lutao made a report to the top management on QMS operation. And the Business Development and Management Department gave a report on customer satisfaction measurement, analysis and improvement. Mr. Xie indicated in his report that with support from our corporation leaders, QMS is working effectively in CCOEC. Furthermore, the updating work of QMS from 2000 standards to 2008 standards has been accomplished successfully. No unqualified items have been found in the internal audit. Therefore, QMS of CCOEC has been appropriate, sufficient and effective.
Top manager Ma Zhiwu gave compliments to the above two reports and pointed out that QMS of CCOEC has been working effectively with outstanding achievements over the past year, which is very conducive to the full operation of CCOEC. Moreover, problems in the system should be tackled to make it more effective. Mr. Ma further pointed out that firstly, importance should be attached to the establishment of QMS, in order for the system to be scientific, standardized, normalized and company-wide as well. Secondly, reinforce learning and training on QMS, and work hard to include all the staff in the training, esp. internal auditors, who should have a thorough grasp of it. Thirdly, strength personnel allocation, expand and readjust the workforce when necessary. Fourthly, promote the integration of QMS and our routine business management system. Fifthly, attach great importance to the mode and method of customer satisfaction survey and constantly bring forth new ideas. Sixthly, pay much attention to the problems occurred in the internal audit, rectify and improve it in later work. Last, highly emphasize on the process management of QMS, reinforce monitoring and inspection on the process, identifying problems in time, and make sure requirements of QMS are being met.
President Ma further emphasized that we have to attach great importance to the establishment of QMS, reaching a higher stage of management, in order to gain recognition of our employers, as CCOEC is an enterprise specializing in overseas economic and technical cooperation as well as international trade.